By now, everyone has heard about the passenger being forcibly removed from a United Airlines flight to accomodate United “employees”. This is an outrage!
When you buy a ticket, you have an implicit right to expect that it will be honored. It is, in effect, a legal contract, that can only be broken under specific circumstances (e.g., a delayed or cancelled flight, an airplane malfunction, or other emergency not within the control of the airline).
The airlines like to defend “overbooking” as within federal “regulations”. They falsely claim that air fares would skyrocket without the capability of “overbooking”. That is a bunch of crap! It is essentially fake news, in the tradition of CNN and the New York Times! There can (and should) be an equitable penalty (such as fare forfeiture) to compensate the airline if a passenger makes a last-minute cancellation.
The practice of “overbooking” is a total fraud! It’s a practice that needs to be stopped. Other transportation entities (such as the cruise industry or Amtrak) don’t do it. The airlines shouldn’t be allowed to get away with it either.
The Honorable Eddie Rose
Former Laguna Niguel (CA) City Councilman
“A Voice—Not An Echo”